This Privacy Policy outlines how Servotech EV Infra Pvt. Ltd ("Company," "we," "us," or "our") collects, uses, processes, and discloses your information, including personal information, in connection with your access to and use of our website and mobile application, incharz.com ("Website"). If you encounter an undefined term in this Privacy Policy, it holds the same definition as in our Terms of Service. When referring to the "Company," "we," "us," or "our" in this policy, it pertains to Servotech EV Infra Pvt. Ltd, the entity responsible for your information under this Privacy Policy. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OUR DIGITAL PLATFORMS.
Information that is necessary for the use of the Website and mobile application. We ask for and collect your personal information about you when you use the Website and mobile application. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
When you sign up on the mobile application, we require certain information such as your first name, last name, email address, phone number.
When you communicate with Company or use the Website to communicate with us, we collect information about your communication and any information you choose to provide.
You may choose to provide us with additional personal information in order to obtain a better user experience when using the Website and mobile application. This additional information will be processed based on your consent.
You may otherwise choose to provide us information when you fill in a form, conduct a search, respond to surveys, post to community forums, participate in promotions, or use other features on the Website and mobile application(if available and applicable).
We may request to send you push notifications for relevant information. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.
When you use the Website, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary to improve the functionalities of the Website and the mobile application.
We may collect information about your precise or approximate location through mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. The Website may also collect this information even when you are not using the mobile application if this connection is enabled through your settings or device permissions.
We collect information such as the pages or content you view, your searches for a product/service that is provided by Company, and other actions on the Website.
We automatically collect log data and device information when you access and use the Website and the mobile application, even if you have not created an account with Company and/or the Website or logged in. That information includes like IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Website.
We use cookies and other similar technologies. We may also allow our business partners to use these tracking technologies on the Website or engage others to track your behavior on our behalf.
Company may collect information, including personal information, which others provide about you when they use the Website or reach the Website through a third-party, or obtain information from other sources and combine that with information we collect through the Website and the mobile application. We do not control, supervise or are responsible for how the third parties providing your information process your personal data.
In addition to the information you directly provide, we collect data about your usage of our services, including recordings of your voice that are stored on our servers when you contact our Customer Service team. If we engage a third-party service provider to handle customer services on our behalf, they may also receive and store your voice information as per our agreement with them. We also gather data about your session activity and product usage, such as the digital platforms you access, websites visited, content viewed, and the duration of your interactions
We sometimes gather publicly or commercially available information and combine this with other information about you so that we can better understand your needs, interests, and preferences.
Subject to applicable law, we may obtain supplementary information about you, such as demographic details or fraud detection insights, from third-party service providers and partners. This information may be integrated with the data we already possess about you. Additionally, we may receive information regarding your activities both on and off our Website and mobile application through partnerships, or glean insights about your interactions and experiences from our partner advertising networks.
We employ administrative, technical, and physical safeguards to safeguard your personal information. Despite our diligent efforts, it's important to understand that no security measures are infallible, and no data transmission method can be entirely immune to interception or misuse. Online information disclosure carries inherent risks of interception and misuse by unauthorized individuals. As a result, we cannot assure absolute security when providing personal information.
We won’t keep your personal information for longer than is necessary for the purpose for which it was collected. This means that information will be destroyed or erased from our systems when it’s no longer required.
We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Website, create and maintain a trusted and safer environment and comply with our legal obligations and enable you to access and use the Website and the mobile application.
We may use the information to operate, protect, improve, and optimize the Website and the mobile application and experience, such as by performing analytics and conducting research. Send you service or support messages, updates, security alerts, and account notifications.
If you provide us with your contacts’ information, we may process this information: to facilitate your queries, for fraud detection and prevention and for any purpose you authorize at the time of collection.
Create and Maintain a Trusted and Safer Environment. Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.Conduct security investigations and risk assessments. Verify or authenticate information or identifications provided by you.
Conduct checks against databases and other information sources, including background or police checks, to the extent permitted by applicable laws and with your consent where required.
Comply with our legal obligations. Enforce our Terms of Service and other policies.
We may use the information shared by you to send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences
With your consent, we may share your information, including personal data, in accordance with the terms outlined at the time of consent. This includes instances such as authorizing a third-party application or website to access your registered account, or participating in promotional activities organized by Company partners or third parties.
Company may disclose your information, including personal data, to courts, law enforcement agencies, governmental authorities, or authorized third parties, if and to the extent required or permitted by law. Such disclosure may be reasonably necessary: (i) to comply with legal obligations, (ii) to respond to legal processes and claims against Company, (iii) to address verified requests related to criminal investigations or suspected illegal activities, (iv) to enforce and administer our Terms of Service, or (v) to safeguard the rights, property, or personal safety of Company, its employees, affiliates, directors, or the general public
These disclosures may be necessary to comply with our legal obligations, protect your or another person's vital interests, or serve the legitimate interests of Company or a third party in maintaining the security of the Website and mobile application, preventing harm or crime, enforcing legal rights, or preventing damage.
Where feasible, we may inform you about legal requests unless: (i) notice is prohibited by the legal process, court order, or applicable law, or (ii) providing notice would be futile, ineffective, or pose a risk of injury, bodily harm, or fraud. If we comply with legal requests without prior notice for these reasons, we will strive to inform affected individuals afterward, where appropriate and when legally permissible.
Company engages various third-party service providers to assist in delivering services related to the Website and mobile application. These providers may aid in product development, maintenance, debugging, platform integration, customer service, advertising, payments, and other services. They have restricted access to your information, using it solely for the purposes disclosed and in line with this Privacy Policy.
In accordance with applicable laws, we may use certain limited personal information, such as your email address, to hash it and share it with social media platforms like Facebook or Google. This is done to generate leads, increase traffic to our websites and mobile application, or promote our products and services. These activities are based on our legitimate interest in conducting marketing campaigns to offer products or services that may interest you. It's important to note that the social media platforms with which we share your personal data are not controlled or supervised by our Company. Therefore, any inquiries regarding how your personal data is processed by your social media platform service provider should be directed to them.
We may review, scan, or analyze your communications on the Website for various purposes such as fraud prevention, risk assessment, regulatory compliance, investigations, and customer support. Additionally, we may also scan, review, or analyze messages to debug, improve, and expand our product offerings. It's important to note that we will not review, scan, or analyze your communications for the purpose of sending third-party marketing messages to you, nor will we sell reviews or analyses of these communications.
Certain sections of the Website may utilize Google Maps/Earth services. Your use of Google Maps/Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy.
We may utilize cookies, web beacons, tracking pixels, and similar tracking technologies to enhance and personalize your browsing experience.
We do not knowingly solicit information from or market to children under the age of 18.
The Website and mobile application may include links to third-party websites or services, such as third-party integrations, co-branded services, or third-party-branded services ("Third-Party Partners"). We do not own or control these Third-Party Partners, and your interaction with them may involve sharing information directly with the Third-Party Partner, us, or both. Third-Party Partners have their own policies for handling personal information, so we encourage you to review their privacy policies. Our Services may also link to third-party websites and services beyond our control, for which we are not responsible for the security or privacy of any information collected. Similarly, any products or services developed by third parties that we make available are not our responsibility.
You are responsible for maintaining the accuracy of your personal information. You have the right to request corrections to any inaccurate or incomplete personal information we hold about you.
In certain jurisdictions, you may have the right to request copies of your personal information held by us. We typically retain your personal information indefinitely to fulfill our legal obligations. If you wish to stop us from using your information to provide the Website, you can ask us to erase your personal information.
We may retain some of your personal information as necessary for our legitimate business interests and to the extent necessary to comply with our legal obligations
Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible.
You can withdraw your consent to the processing of your personal information by the company by sending an email to info@incharz.com.
We do not sell your personal information for processing by direct marketing agencies. We may however use your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your credentials as shared with Company via the Website have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of the information shared by you with Company, please contact us.
The Company reserves the right to amend this Privacy Policy at any time, consistent with this provision. In the event of any changes to this Privacy Policy, we will publish the updated version on both the Website and the mobile application, and revise the "Last Updated" date at the top of the document. Your ongoing access to or use of the Website implies acceptance of the revised Privacy Policy.
If you have any questions or concerns regarding this Privacy Policy or the Company's handling of information, please feel free to contact us via email at info@Incharz.com.
